Privacy Policy

1. About this policy

2. Personal information we collect

Depending on how you interact with us, we may collect:

• Your name
• Phone number
• Email address
• Postcode or address
• Details about your enquiry, including the type of project, timeframe and any information you choose to share with us about your property
• Records of our communications with you, including phone calls, emails and messages

We do not intentionally collect sensitive information (such as health or financial information) unless you provide it to us voluntarily and it is directly relevant to your enquiry.

3. How we collect personal information

We collect personal information when you:

• Submit an enquiry or quote request through our website
• Complete a lead form through a Google or Meta (Facebook/Instagram) advertisement
• Contact us by phone, email or in person
• Interact with us on social media

Where you submit a lead form through Google or Meta, that platform collects your responses and shares them with us so we can respond to your enquiry. Google and Meta each have their own privacy policies governing how they handle that information before it reaches us.

4. How we use and disclose personal information

We use personal information to:

• Respond to your enquiry and provide a quote
• Arrange a site visit or measure
• Deliver our products and services, including liaising with our suppliers (such as Stratco) where necessary for your project
• Send you information about our products and services, where you have not opted out
• Improve our website, advertising and customer service
• Meet our legal and regulatory obligations

We may disclose personal information to trusted third parties who help us run our business, including our website host, email and customer management tools, and Google and Meta for the purpose of running our advertising (in accordance with their own advertising data policies). We do not sell your personal information to anyone.

5. Overseas disclosure

Some of the service providers we use, including Google and Meta, may store or process personal information on servers located outside Australia. We take reasonable steps to ensure that any overseas recipients handle personal information consistently with the Australian Privacy Principles.

6. Direct marketing

We may use your contact details to send you information about our products and services. You can opt out of direct marketing at any time by contacting us using the details below or using the unsubscribe option in any marketing message.

7. Data quality and security

We take reasonable steps to keep the personal information we hold accurate, complete and up to date, and to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Access and correction

You can ask us for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond to your request within a reasonable time.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Cookies and website analytics

Our website may use cookies and similar technologies, including Google Analytics and Meta Pixel, to understand how visitors use our website and to measure the performance of our advertising. You can adjust your browser settings to refuse cookies, though this may affect how our website functions.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.

12. Contact us